Our reputation management company understand that without your reputation your business is nothing and the Internet is without doubt where your brand is most vulnerable.
We are sure that you have Google Alerts running, but do you actually know what your customers, the public or even your competitors are saying about you elsewhere? The truth is, most people don’t – which is where we come in!
Our job is to protect your brand and although that can be difficult when others are abusing it, we believe it is vital to have us on board so we can convert your critics into your biggest fans. If that doesn’t work, then we put on our boxing gloves.
The key is monitoring effectively. Our search process is scrupulous; and so it should be, the Internet is ever changing as new content is added every minute.
We screen hundreds of websites including news platforms, blogs, forums and social sites – including YouTube. We also keep a close eye out for protest and anti-sites in your sector.
We alert you immediately should there be any serious abuse and we alert you as to how we intend to have this removed. Most of the time it’s not quite that dramatic and we spend time sensitively handling any complaints.
At the end of every month we will offer you a comprehensive report charting what we have discovered and the action taken.
We are often called on to remove the unapproved use of logos, content and trademarks. We find that the best way forward is persuasion and a well-structured case before we go down the legal route…and this method is normally effective.
We will take legal action; but only as a last resort and if it is a step you are happy for us to take. We work alongside trusted, experienced legal professionals who advise us of the best way forward.
It takes 20 years to build a reputation and just 3 minutes to ruin it.
On or offline our crisis management team work heavily in the reputation management arena. We help to limit the damage to your brand and ensure that our campaigns help turn the public opinion around for you.
Our team work with you to ensure your personal or corporate brand is respected and is well represented at all times.
Perhaps you need help with a one off project or maybe you are looking for a long term relationship? Either way our team will work with you to garner the very best results.